Home     FAQ     About Us     Solutions     Packages     Support     Contact Us     Legal      CP LogIn


Where is BigInt Hosting's Support Center and Servers located?
BigInt Hosting's servers are located in McLean, Virginia (USA). Our support center is located in Maryland.


What are the different methods I can pay through?
Customers may pay by check or through our online payment gateway PayPal. PayPal allows customers to pay through their PayPal accounts.


How long does it take for my account to be activated?
For payments made by PayPal activation takes place the next day at the latest. If you choose to mail us a check, activation would only be done upon arrival of the check.

What is Summary Disk Space?
Summary Disk Space is the total amount of space you can use across our servers. It is inclusive of web space (for your website files), mail space and database space. This space is based on average usage and not allocation. Every 24 hours, our system calculates how much total data you are storing on our servers (web + email + database). At the end of a 30 day month, it would have 30 readings. The average of these 30 readings would be taken and that would be your actual summary disk space usage for that month.


How much Mail Box and SQL Quota do I get in each Package?
You can use as much SQL space and email space as you want under your total Summary Disk Space. This means if you want to use 100MB for a SQL Server 2000 database, you can as long as you use only 100MB for web space and email. A major concern from our customers has been how much email space they will use if they are heavy email user. The response in most cases is under 1MB. This is because the system is based on the average utilisation of your mail box on our servers. So if you download your email frequently, you email usage will be next to nill


Can I get additional FTP accounts with my hosting package?
Yes, under Linux you can create ftp-sub accounts in the Control Panel for free. Under Windows, you must request us to do so manually by emailing our Support Team. Such requests will be done for free


If my database or websites files get corrupt, can you restore it from a backup?
Yes, we will do so for free


Can I customize the available Chat/Guestbook/Forum scripts
Yes, you can.


How can I buy more add-ons once I've signed up for my account?
You can buy any sort of add-on, whether its a resource or a feature from within your Control Panel. If you want more disk space, you can click "Change" in front of the disk space indicator and increase your amount to the desired level. Similarly you can buy IPs, cold fusion accounts, etc.


What is HSphere?
HSphere is Control Panel software developed by Positive Software, Inc. (PSOFT). We use their software to efficiently manage our servers and give our customers absolute control over their hosting

How much does domain registration, transfer and renewal cost?
For .com/.net/.org domains, we charge $9.95 whereas for .info/.biz domains, we charge $13.95 for all 3 services.

What are the different methods I can pay through?
Customers may pay by check or through our online payment gateway such as PayPal. PayPal allows customers to pay through their PayPal accounts.

How long does it take for my account to be activated?
If you pay by PayPal activation takes place the next day or sooner. If you choose to mail us a check, activation would only be done upon arrival of the check.



     Home     FAQ     About Us     Solutions     Packages     Support     Contact Us     Legal      CP LogIn
(c) 2003 BigInt Hosting